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Their Trade Assurance program is a piece of junk.
The manufacturer sent an item with a missing part. Neither Alibaba or the supplier will try to resolve the problem.
Jm H.'s review of Alibaba earned 3 Very Helpful votes
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Dear Jm,
This is Echo from Alibaba International Customer Service team.
I understand that you met with a dispute case using Trade Assurance and I have sent a private message to you requesting your account information for further assistance.
Kindly check the inbox and I am looking forward to your kind reply!
Regards,
Echo
Alibaba International Customer Service Team