JJ J.

I agree with everything said on this forum. I booked flights through Kayak for my family and me for a trip this June to the World Cup. Booking the tickets was easy enough. Everything was very simple until I received an email from Travelocity that my flight itinerary has changed and to call the Customer Support Center to confirm the changes. It took me five phone calls each lasting over 30 minutes to fix my flight itinerary. The first four times I was told by "Dennis", "Katie", "Ricky", and some other made up name for their overseas support person that they could not get through to the airline to fix my flight. Finally, on the fifth try, I was able to arrange my return flights so that they worked for my travel dates. Great! Done! Now I can get on with my life! Except, when I get the confirmation email the next day listing my new flight itinerary, I notice that they also changed a flight on the last leg of my outgoing trip so that I am now missing a connector flight to my final destination. This was never reviewed with me during my five phone calls so I have no idea why they changed it to begin with. Now I am in the process of getting this flight fixed. I'm two calls in. The first time, I got the same response, "We're having a hard time connecting to the airline. Please call back." This morning, I just got off a call with "Nancy" where I was on hold for over 30 minutes before my call was picked up. When I explained to her the situation, she said that I'd need to contact the airline directly. What?! I was very adamant that I would not be doing that since this was their mistake and that they need to own it until it's resolved. After a few minutes of back and forth, "Nancy" finally realized that it is indeed an issue that they need to fix. So, she calls the airline and guess what? She's having a problem connecting and I'm asked to please call back in a couple days. UNBELIEVABLE! NEVER EVER WILL I BOOK THROUGH KAYAK AGAIN!