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They deducted my money from my credit card then requested for me to photocopy my credit card and provide them my CCV information via email. All of which I had already provided in their website when I made my online purchase. I refused to send any information via email, as it's not secured, and demanded a refund. Jollychic sent me several emails after that. One to say that my refund has been credited to my Jollychic account for future use (which means that they are currently holding on to my money, with no issues, yet they claim that they need a photocopy of my CC to authenticate my payment). Another email to say that my purchase has been cancelled and I will receive my refund in 10 business days. The latter is the best outcome but I'm not hopeful.
Please STAY AWAY from this seller. It's from China and they're unprofessional with nought customer service!
Tip for consumers:
Fraudulent site, beware! No legitimate business would follow your purchase order with an email requesting for a photocopy of your credit card. They probably have many schemes and tactics to defraud, so every buyer may experience something different. Be careful!
Jinin C.'s review of Jollychic earned 27 Very Helpful votes
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Please I need my order it's now one month and I have tracked it its in return process yet i...
Greetings! Thanks for your order in our website. So sorry for the inconveninece. It's your first order in our website. And sometimes, the payment system will be stricter to the first order to make sure your payment is made by the card holder and protect the funds. Again so sorry for the inconvenience here. Your order has been canceled as you require, we have refunded the money to your card in 18th, the refund transaction number is RG20150418010043290. Anything else needs help, please feel free to email to service@jollychic.com or contact with our 7*24 hours livechat.
Best wishes!
Jollychic Customer Service Team