Jing Z.

Uber somehow decided that I didn't pay €41 for the trip I took a year ago, but I did pay for it after I sent help request five times, finally one of the agents said yes it's paid, but they never removed the outstanding balance. Yesterday I sent another request, explaining the situation, they didn't even really read my email Then said you have to pay that €41 house and there's no phone that I can call everything is online, horrible horrible

We stayed at a horrible Airbnb apartment having no lock on the entry door (although it is listed as having a smart lock). Checked in June 3 2021, we couldn't secure our luggage in the unit and we're forced to carry items with us each time we left the unit. Importantly, on June 4 at 7 PM, we found a sign of "sighting of bear and mountain lion" in walking distance from Terry's place. It is difficult to feel comfortable sleeping at night knowing there are wild animal around the neighborhood. We are not the first person complaining about the unit having no locks. Searching in review with "lock", one other person complained about this in 2015
The apartment is accessed using a stairway from the host's garage, which is dark even during the day, and there is no lighting in the stairway.
On June 4 at 4 PM, we found out the bathroom sink does not have hot water, when speaking with Terry, he simply said "well, it does not work, The plumber cannot come in till next week".
There is no shower head, it is just a pipe, it is way too low for my husband.
Due to these issues, we checked out one day earlier. I started raising the issue with airbnb on June 5 1:49 PM, asking for refund of one night but was denied because we must report within 24hrs,
On Nov 9, I accidently found that the deadline for reporting should be 72 hrs.
Rebooking and Refund Policy - Airbnb Help Center
I reopened the case with them on Nov 9. The case manager is Maricris. I sent all the information in including multiple photos in 1 hr by messaging, but Maricris did not even respond at all in 24hrs which is the timeframe that she promised. I had to call Airbnb on Nov 11 to find out more. She pointed out I brought up the case on June 11. How ridiculous! She did not even look at the file I sent her or my previous case. After a couple of phone calls, She agreed to refund me $15 out of $613.08 that I paid! So disappointed that as a major player in hospitality industry, Airbnb does not treat their customer as priority.