TAXES AND FEES NOT INCLUDED: I recently found EconomyBookings and gave it a try. Their price was great so I applied for a rental car. When I received the receipt I noticed the fine print stating that TAXES AND FEES were not included in the price. The price stated was only for the car rental agency charges. Taxes and airport fees are usually as much or more than car rentals so I sent an email to customer service for a detailed receipt and received no reply. I contacted the car rental agency directly and their quote was less and included all fees. I cancelled the EconomyBookings rental within 24 hours and received a confirmation but also that the refunded amount would be posted within 45 days. The "within" part is wrong as I received a reply to customer service that the refund will be posted EXACTLY on the 45 day. Several seconds to post a charge but 45 days to post a refund. DUH? At least weekly I receive OFFERS from EconomyBookings that look great but still have not received a detailed receipt explaining what the charges for a car rental include. I did more searching and noticed that I could get a detailed list of cost from other websites so I used them. I am also taking a second trip and checked out EconomyBooking again to use an OFFER. Once again I got a great quote but DID NOT INCLUDE LOCAL TAXES OR FEES. Maybe this website does give great service and deals, but not detailed enough for my business.
Dear Jim,
Thank you for your email. I would like to ask you contact our support department via email support@bookinggroup.com. Please indicate all necessary information concern your passed booking (with the booking number) after representative of our company will contact you concern your request that you will write. We are more than welcome to help you and to make our service better for our customers. If you will need any further information please do not hesitate to contact us.
Kind regards,
Economybookings. ComTeam.