Jim F.

I purchased a package for 10 videotapes to be converted to digital format for a friend of mine as a gift. I had previously used another company to do another 10 videotapes and they did a great job, and they did it quickly and competitively priced. Buy my friend suggested that she wanted to try this company she had heard about, ScanDigital. So, since these were her tapes and it was my gift to her I said OK and placed the order on 10/04/2020 order# *******. I paid in advance as indicated on the order form and I WAITED.
On 10/19/202 having received NO communication from ScanDigital nor the promised shipping materials that were supposed to be part of the order which I had already paid for. So, I sent them an email asking what was going on with my order.
On 10/20/2020 I got and an email reply from them stating that they did not have my shipping information needed to ship me the materials for shipping the tapes. I immediately replied that all my shipping and mailing information, as well as all my contact information, had been provided on the order form. But I gave it to them again anyway.
On 10/25/2020 I finally received the shipping materials they had promised from the initial order. I immediately packaged the tapes and drove the shipment directly to my UPS shipping point that same day and shipped it out with the preprinted label on it and all the documentation inside the box. Now bear in mind, they have had my money for 24 days and I have had to be the one to initiate all communication regarding this order.
According to UPS ScanDigital received that package on 10/26/2020.
On 10/29/2020 I got another email, "This email is to confirm that we have prepared your materials from Order ******* for processing. Your materials are now in queue for processing, our Essential Tracker System will notify you when the scanning process begins.
We anticipate that your order will be completed and shipped by: 11/26/2020".

On 11/24/2020 having received no tracker information and anticipating the Thanksgiving holiday I sent them another email asking when I should expect the order to be shipped. I got no reply and my order arrived on Friday 11/27/2020

I checked the thumb drive that had the data transfers on it, and it appears to be accurate and I would say the results are adequate. Having said that, the other company was much faster and far more competitively priced. I will never use this company again and cannot recommend it based largely on the fact that they seem to think that once they have your money they are under no obligation to communicate with you unless you initiate that communication.
I was in business for over 45 years and if I had treated my customers in this fashion I would have had a very short-lived career.