I was so surprised to see all of the negative reviews. I have purchased items from them and have been satisfied. Except for having to pay shipping to return items it was very easy. I have also sold to them twice and been satisfied. I have double checked to make sure they are accepted brands and are in good condition. I've sent maybe 10 items and they've purchased 7 or 8. I've taken my clothing to resale shops and have gotten more money from thredup than they were willing to give.