Jill D.

Scammers. They sell invalid cards which in some cases are invalid before their 45 day guarantee window. They refuse to work with you.

This is the actual conversation that just took place via live chat. I want to rip my hair out! Employee
Your chat number is 1BF-1AFA6B7D-03FD
Jill: Hello, I have emailed numerous times and its really hard to get a reply. I made a return and on the return form I selected a credit to avoid the restocking fee. After I sent the package back I notified the customer service via email and told them what form of refund Id selected and stated I only wanted a refund if I would not be charged a restocking fee but otherwise keep it as Id selected (account credit) on the return form. OK so no one responded but then I noticed I was charged a 5.95 restocking fee. I emailed CS again and instead of fixing the problem the reply was merely a confirmation that I was charged a resocking fee. FOr some crazy reason, 1 item was credited tot eh account andthe other was refunded to my card minus the restocking fee. Actually; y I never saw the item appear on my credit card statement so Ill have to follow up wiht that as well. Anyway that was a lazy response since obviously I was looking for assistance as welll as a solution to the problem but here I am again spending more time trying to resolve this. I would like the 5.95 credited to my account since I did not even choose refund on the form. I am hoping today is the end of this
You are now chatting with Connie.
Connie: Hello and thank you for contacting FabLetics, my name is Connie.
Connie: I have verified your information in our system Ms. Danilewicz, and thank you for being our valued VIP member. Again this is Connie.
Connie: I understand that you would like assistance with your return. Is that correct Ms. Danilewicz?
Jill: hello
Jill: yes
Connie: Upon checking it you process the return for store credit and the other one is for refund.
Connie: Please be informed that there will be a restocking fee for $5.95 if you will return it for a refund on your card.
Jill: NO I wanted ONLY store credit. WHy would I ask for credit for one thing and a refund for another? That is senseless.
Jill: It looks like you did not read my email, I am upset because I DID NOT WANT A REFUND! IT WAS APPLIED ANYWAY MINUS THE FEE. I WANT THE FEE RETURNED TO MY ACCOUNT SINCE IT WAS YOUR MISTAKE.
Connie: I am sorry but it was already processed.
Jill: Yes, I know this. It was processed incorrectly and because of this I am asking you to credit the restocking fee to my account.
Connie: I am sorry but we can no longer refund it.
Connie: And there will always be a restocking fee if you return it for a refund.
Jill: OK so Fabletics makes a mistake and that refuse to fix it? I DID NOT RETURN FOR REFUND. HAVE YOU READ ANYTHING IVE BEEN SAYING?
Jill: I CHOSE STORE CREDIT
Connie: I am sorry but you are the one who processed it.
Jill: OKAY NEVERMIND.