I agree with the other reviewer, who said that she would give ZERO stars, if that were an option. We are a small start-up theatre company serving children and youth. Our event ended 30 days ago, and Brown Paper Tickets is still refusing to disburse our funds. Their phone system is shut down. I have sent seven separate e-mails, only one of which has received anything more than an automated response. They cite "covid-related delays" as the cause for this problem. This makes no sense. Theatres are up and running. Pay-outs are done electronically, which means that they can be handled remotely. Brown Paper Tickets had no problem taking our money; they only seem to be suddenly stricken with Covid when it's time to disburse funds to their customers. As a small start-up, I have absolutely no recourse for this. All I can do is take my future business elsewhere and warn others. NEVER, EVER USE BROWN PAPER TICKETS! I am absolutely at my wit's end. It is very unnerving to have a company withholding your own money from you. I am irate.