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First, the rules on the website pit renters against the hosts when there is any sort of problem. Second, Airbnb customer service is absurd; the people manning the phones don't know the rules of the site, don't know their way around the site, and simply read the rules back to you rather than trying to help. You can hear about 4 other conversations at the same time, and there is no supervisor on site. Escalations have to be referred to someone offsite via email. AVOID!
Ji L.'s review of Airbnb earned 4 Very Helpful votes
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