J H.’s Reviews of Groupon & more

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9/28/11

I'm annoyed with Ideeli. Their return policy isn't very good - if you don't like something then usually you just get ideeli credit. I ordered two Calvin Dresses on there and it took a while to get them, and then one didn't fit. Of course, I got an excellent deal on it and it was unreturnable. That's disappointing.

And, I just ordered three toys for my nephews birthday (two weeks in advance!) and they aren't going to be shipped until October 6th! That is 5 entire days after his second birthday party. Great, now who looks like the bad Aunt just because she wanted to save some cash on Melissa and Doug stuff.

Anyway, I think I'm done with Ideeli for a while. I'm just not impressed with the savings I get for the amount of hassle it is to actually receive my packages.

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DeeDee L. – Groupon Rep Over a year old

Hi JH,

I'm so sorry you're feeling this way. We try to make the ideeli experience as convenient as possible by listing the return policy, as well as the estimated shipping window on each individual sale page. Please know that we ship your orders as soon as we receive them from the manufacturer. They ship to us, and then we ship to you within the estimated shipping window we provide. Your order is, in fact, scheduled to ship between October 6-October 13.

That said, I hear your concerns regarding the time of arrival of your nephew's birthday present. If you would like to cancel this order, I am happy to further assist. Please send me a private message to let me know how you'd like to proceed, and I will take care of it right away.

Best,

Jason Faria
Sr. Manager Customer Service