J H.

My elder mother called Hoverround and ordered a chair based on TV advertisements promising mobility and freedom. The chair was problematic from day one -- a lemon. Within the first three years, the chair was out of service more than in service waiting on parts or installation of unavailable parts. Service was agonizingly slow. The chair was never fit to my mom -- she was a danger to herself and to others. She was large and when seated in the chair it was top-heavy. The turning wheels in the back, combined with the joystick to steer and propel it was a very scary thing. When she was on a sidewalk that slanted or was narrow she was at risk for losing control and tipping over. In the elevator car she ran over others feet (mine) and crushed my daughter against the wall as she tried to turn herself around because the chair turns from the rear which is unnatural unless you are in a boat. What a stupid design for a chair that will be driven by someone who is already challenged. I felt like I had no recourse once the chair was delivered. DO NOT BUY A HOVERROUND. This chair gets a negative 100 $tars.
My father has a jazzy pride -- now there is a chair to trust.