Jessra R.

My nine-year-old stumbled upon this game and easily became obsessed. The game itself is cute but the customer service aspect is absolutely horrible. We received an email stating that our account has been compromised due to a data breach. It compromised my email, password and credit card information. On a personal aspect it cost a lot of headache as the hacker easily gained access into my email account along with my social media accounts.

The next issue comes from when the hacker gained access to my daughters animal jam account. They were able to get in and trade her valuable or rare items and once I contacted Animal Jam they gave me the "sorry" email. After asking them to help me get the account secured and locked down again I continue to be ignored for three days on the third day my daughter went to login and found that her account had been permanently deleted either by Animal Jam themselves or the hacker. All of her hard earned allowance in our monthly membership fees gone in an instant with no care or regard from Animal Jam. In fact even after messaging them and opening multiple tickets, messaging them on Instagram, Facebook, and even making comments they have continue to ignore her request and do not care about The lost money that my daughter has incurred. As you can imagine as a parrot a nine-year-old who's worked up a years worth of work in a game and allowance was devastated to know that everything was gone in a second.