Awful, customer service was based out of Philippines and I had a very hard time communicating my problem. The name your price tool gave us a $69 dollar hotel for $79, wow what a savings, NOT! They charged me $10 more. And my insurance that we paid extra for was not even helpful, they said I couldn't even change it unless it was a documented medical emergency. The fine print never said that when they were charging me card!
Never. Again.