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Placed an order for Chinese, was informed it would take about 60 minutes. Restaurant called 60 minutes later asking me questions on my order, which was pretty basic. Said they hadn't even started the order yet. Told them to cancel it. Was still charged. Was just showing up as an authorization on my card, so wasn't to worried about it. Contacted GrubHub the day it went from authorization to charge - 2 days later. Was informed that because the order was "so long ago" there was nothing they could do. Finally consented to giving me free grubhub money for a future order... a whopping $10 on a $30 order! Never using grubhub again, and disputing it with my bank.
Tip for consumers:
NOT WORTH IT!!! CALL THE RESTAURANT DIRECTLY. GRUBHUB WILL SCREW YOU OVER THE FIRST CHANGE THEY GET!
Jessica R.'s review of Grubhub earned a Very Helpful vote
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Grubhub delivery offers the convenience of ordering from a wide selection of restaurants and...
