Jessica R.

I ordered two android tablet's for my two oldest daughters for their big Christmas present. I ordered the tablets on December 10,2013. I immediately received an e-mail confirming my order and the money was debited from my bank account. On December 15,2013 I received an e-mail with a tracking number for my two tablets. Both had the same tracking number. The estimated delivery date was December 16,2013. On December 16,2013 I followed the USPS tracking number to find my tablets had been delivered to a completely different state. I immediately contacted Nomorerack, however, their phone system was experiencing a high volume of calls and it was recommended to e-mail. I e-mailed the 16th, 17th, and 18th. I received generic e-mail responses back stating I would be contacted within 24-48 hours. I posted on Facebook and my posts were immediately removed and I was told to private message. I did with no response. It is now December 26,2013 and I have had no resolution. I received an e-mail back from *******@nomorerack.com stating that they were trying to locate my order and that I was unable to receive a refund. I've contacted my bank and received a refund, contacted the BBB, AG, USPS, and the FTC. Very unhappy with my experience on this website.