Jessica M.

Although customer service was nice and i was refunded of delivery fee and deliver tip but i am handicap and i specifically wrote on the instructions to buzz my apartment number i get a call from the man saying im outside i asked him to buzz he said he couldn't see a buzzer i said he was in the wrong place he insisted he was in the right spot so i go out side in the freezing rainy weather mind you each time i go outside i have to wrestle my way up stairs so he is not outside once again like he had said so i come back inside send my 8 yr old daughter whom isnt handicap to see if she sees him outside she didnt so she came back in i called the man once more and he said he was in the back of the building and i would have to come outside so i had to wrestle my way upstairs AGAIN walk make may way all the way around the other side of the building which isnt close at all mind you its freezing and raining and my 8 and 6 year old children are inside our home when i finally go to him he stared at me after giving me my food waiting for a tip i just turned around and walked away thanks to the customer service but i will never us grub hub in Madison WIi due to the man who delivered my food 30 minutes late and turned convenience into more of a chore then going ot to eat!