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I tried calling Dresslily with their hotline and it hung up on me. I then called DHL thinking my shipment was stuck in Singapore for a reason. DHL told me that it was just a label that was made but has not been shipped at all and that I needed to contact the company that I ordered it from. Many times I have called *******9322 and it has disconnected me each time. I made the order on Aug. 17th 2015 and paid $21.00 for expedited shipping which I was told that processing would take 3 days and shipping would be up to 7 days. I am very frustrated and pissed off. The item I bought was to be an gift but the day has come and gone. Never will I order from here again and will tell my friends that as well.
Jessica M.'s review of DressLily earned 6 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Jessica,
Thank you for your recent comment, let me start by apologizing personally for your experience. We really want to work with you to make this right.
The telephone number is limited and sometimes it will be busy, we are trying to fix this issue.
We did ship your order out with DHL and we had provided you the tracking number for checking, please check your email.
If you have any further concern, please feel free to contact us.
Best Regards
Dresslily Customer Service