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If i didn't have to give them one star, i wouldn't. This service is Garbage. We have been using Televox for about a year and a half now, and after many changes to their programs, users have less and less ability to change, add or edit anything on the website without putting a formal "request" in. This request is supposed to take around 7-10 business days, but in my own experience I have had it take 15-20 business days.
After a couple of requests of our were put through, the "Final" product looked like eighth graders work. Having to call in about a spelling error, or grammatical error is a waste of our office time.
Needless to say, we will not be recommending this company to ANYONE if we can help it.
Jessica C.'s review of TeleVox earned 4 Very Helpful votes
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Jessica, we sincerely regret that you had an unpleasant experience with TeleVox. We take pride in using care, integrity and authenticity as the basis of all interactions with our clients, so when we hear that we have failed to deliver a stellar experience, it’s disappointing. Please know that your experience was not and is not the norm, as only very complex changes to websites take us longer than 1-2 days at the most to complete. However, we understand that the ability to manage your own website is important, so in July 2014, we launched a new website solution built on a state-of-the-art platform designed for self-management of content. This makes it easy for clients to manage and make changes to their own websites without having to put requests in to us.
We appreciate your candor in sharing this feedback and will use it as we continue to improve our processes here at TeleVox. If you would like to discuss this issue further, please feel free to contact our Director of Client Operations, Elizabeth DuPree, via email at elizabethd@televox.com. We would very much like the opportunity to win back your trust.