Jessica A.

This company is the absolute worst. I prepaid for a hotel and had a meeting cancelled and they wouldn't allow me to cancel because I "hadn't spent enough money to warrant a refund", when I asked about cancelling but paying a fee, rescheduling my booking at a later time for a different location, getting the money as credit toward another booking I was told over and over there was nothing that could be done. This is absurd. Other companies, even hotels themselves will allow you to cancel within 24 hours and this was well over 3 weeks in advance. When I asked if I could file a complaint with the company I was told they would "make a note". Needless to say I will not be giving them another dime. Pay more somewhere else- where customer service actually means something!