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You won't receive your item. I ordered mine 3 weeks before Christmas and STILL haven't received all of it. I've sent multiple messages which are responded to in multiple bs ways. I've heard it is held up at my local post office - which it's not - to Christmas was busy just now shipping. They use Hungarian shipping so tracking is next to impossible. I've requested a refund no less than 7 times and still no refund. Just get ignored now.
Excellent customer service IF you can catch them on live chat. Emails or messages aren't returned. The product quality is good and the prices are fantastic. Slow processing and shipping times. Placed order 12/11/14 at 12 am... still haven't received 2 of the items and they were supposed to be Christmas presents.
Great quality items, processing and shipping time estimates displayed for each item, and orders can be tracked from order sub mission to doorstep. I'm a customer for life.
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Empty.
Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Jessica,
Thank you for your important feedback and for letting us about your experience with us.
I want to extend my sincere apologies for the problems you have experienced.
Regarding your item 114410502, we have arranged a refund for you, and you can check it in your paypal account later.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal customer