Jess B.

Love groupon! I have always received exactly what I ordered. The one time that I had an issue was when the USPS wouldn't deliver my package because no one was there to sign for it and then they didn't know where my package was. So I called groupon and told them what happened, granted I did have to wait 40 mins on hold but the customer service rep was extremely friendly and apologetic. She said she could refund my money as groupon bucks and then I could just reorder the product. I received my refund instantaneously and reordered the product which I received within a week!