A good leader can engage in a debate frankly and thoroughly, knowing that at the end he and the other side must be closer, and thus emerge stronger. You don't have that idea when you are arrogant, superficial, and uninformed.
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I had originally ordered several pairs of boot for myself and my kids for Christmas and received a call saying they were no longer available. The person who took care of me did a fantastic job with helping me choose different items etc. Very happy with the experience overall.
The main drawback of this site is the complete lack of ability to handle lag. The result is that games are regularly lost simply because of a slow connection. Individuals on the site will continue clearly drawn or lost games in the hope that lag will affect their opponent. The fact that the site has not managed to program a time stamp on moves is a testament to the fact that they simply do not care about chess.