I called about why my tracking # showed now activity for 3 days. Customer service rep was rude and gave me bad info. She stated it was sitll on a plane, for 3 days? Ask to speack to a supervisor. Dave was even more rude then the first rep. Gave me the infor needed to know why no activity for 3days but was very rude to me. State he could careless if I purchased anything else from Leather Up. I too left a bad review at their website that was censored and not post. I also sent them an email thru their website and they sent me a issue # about my complaint but it states that if leather up has any interest they will contact me. That was 9 day ago. Very poor busniess practices.