Terry the owner is perhaps the rudest most unkind person I've ever dealt with. I had a few questions on a casket and delivery--I've never bought one before--and Terry began ranting and belittling my questions. He reminded me of a few unstable people I've met over the years. Normally, I would just blow it off and move on but, BEWARE-- when you're dealing with the loss of a loved one--the last thing needed is a total kook giving you crap on top of it.
I subsequently called a few other companies and got exactly what I wanted for cheaper and no added grief. There are numerous BBB complaints against him as well. Wish I'd seen them before I called this crazy jerk.
THis guy is a jerk. We sell 20,000 caskets per month. There will always be people like him.