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Placed an order in which I paid for the shipping. When it arrived I had to pay $31 in shipping costs to receive it. Tried to get back to them online and noticed there is no area in there website to discuss a complaint. I am very dissatisfied.
Tip for consumers:
Would not recommend this site what so ever.
Jerry D.'s review of DressLily earned 2 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Jerry D.,
Thank you for your valuable feedback.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are sorry that there is duty costs in your country to receive DHL parcel.
We do have statement about duty costs on our site:
http://www.dresslily.com/m-article-id-58.htm
We have emailed this customer twice for further detail on duty costs, while the customer never replied us. We look forward to the reply soon and then resolve this issue.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com