Jerry D.’s Reviews of Online Ticket Express & more

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3/21/14

This company is a complete mess. Not one thing that they say is the truth. We used them for two different matches. Both times the tickets were delivered well after they said, and just in time for the match. Plus, they do not answer or respond to phone calls or emails when there are issues. The last set of tickets we got were completely wrong, arrived the night before the match, and they were closed so there was nothing to do. We had also been trying to reach them for days to confirm or get a status as the first set was also bad. I would never use or recommend them to anyone.

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Richard D. – Online Ticket Express Rep Over a year old

Thank you for your feedback.

We truly am sorry this has been your experience.

We will look into this and offer you a solution.

Although the tickets did arrive in time for the match, on both occasions you booked your football tickets through us - we still aim for higher levels of service.

We serve hundreds of customers each month and receive numerous thank you notes, feedback, comments and reviews - here and elsewhere.

We would very much like to resolve this issue to your utmost satisfaction.

Thank you
Richard Dawes

crm@onlineticketexpress.com