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So I'll just explain (non-verbatim) and give a brief afterthought. It went like this:
Jenny Bueno (Box Customer Success): Good morning, may I please speak with Jeremy?
Jeremy: "This is he".
Jenny Bueno (Box Customer Success): Good, I'm glad I was able to reach you. Is now a good time to go over your invoice?
Jeremy: Sure.
Bridget: Ok, I'm calling to see if it's possible we can update your credit card.
Jeremy: ok
(She stops recording voice to get all my payment details)
(Payment details are given)
(Starts monitoring conversation again)
So it went on like this, and it seemed as if she knew what I was about to ask before I asked it, for EVERYTHING. Very sweet and polite with excellent communication skills. Probably one of the tougher things that needed attention and the phone call was about as painless as you could get.
I highly recommend Box.com and thanks for reading
Tip for consumers:
Do it, You will not be disappointed!
Products used:
Business cloud strorage (Unlimited, 12$/user, 3 user min)
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