Thumbnail of user jensh6

jens h.

Contributor Level

Total Points
197

1 Review by jens

  • YourOnlineBookstore

10/31/14

Just received a book from "Your Online Bookstore" Houston" via abebooks. They offered a rare title about italian Renaisscance. What I got is book about" Catechism of the Catholic Church" withinthe the bookcover Italian Renaissance. After complaining I was told that I have to send it back within 5 businessdays (I´am in Germany) Otherwise I will get back only 50% of the purchase of the book. Beware! This is fraud. You order a title, then they send you some junk like "Catechism of the Catholic Church". If you don´t send the book back, they give 50% back. A fine business.

The reply:

"I will issue your refund when I receive the book back as long as you ship it via USPS Media Mail and it is postmarked within the next 5 business days. Upon receipt, we will inspect and credit you through the website within 3 business days. You should receive an email confirmation once the transaction has processed.

If you prefer to keep the book or if returning it is not an option for you I would be willing to offer you a 50% discount off the purchase price of the book. Please let me know which option you would prefer.

I'm very sorry for any inconvenience this has caused you.

Sincerely,

Amanda

--

Service
Value
Shipping
Returns
Quality

jens Has Earned 17 Votes

Jens H.'s review of YourOnlineBookstore earned a Well Said vote

Jens H.'s review of YourOnlineBookstore earned 16 Very Helpful votes

jens hasn’t received any thanks yous.

jens doesn’t have any fans yet.

jens isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user sandyh642
2/27/23

I ordered a book about knitting for kids. I got a Mary Kate and Ashley book. That's not even...

Thumbnail of user loganh138
7/13/21

I ordered a book from them online via Abebooks. My order literally sat there for days without any...