Jen R.

I've booked on Ebookers several times (Int'l flights, hotel, train) and I've never had any problem at all. There are no hidden charges and the price I see on the page is the price I had to pay. The confirmation of my bookings were sent to my email promptly. I love them more now because of the loyalty bonus scheme which all adds up. All in all, I can't fault it.

I've only had one transaction on this site so far even though I check this often for deals. My last transaction went okay and my sister received the watch I purchased for her. There was just a little bit of issue when delivering the package because even if I filled up the form where to send it to, instead of writing my sister's name on it as the receiver, they wrote my name instead! The delivery guy had a hard time looking for the house because no one knew me in that place of course. The package was stuck for a few days at LBC before they managed to contact my sister about it.

I've reviewed this site around Oct. Last year and I've given it 3 stars because all of my 3 orders had no problem except they edited my review for one item which I find very dishonest. Anyways, I've bought a Plush Twilight Turtle Night Light (Pink) for my niece recently because the price is irresistible. From 1,000 pesos down to 250+ pesos something. My niece received the order just fine. In less than a week, the item started messing up. The sound stopped working and the lights started fading. Since I got it cheap, I did not want to go through the hassle of returning it but would just like to leave a bad review in which their stupid website won't allow me to! I have tried many times until I had to contact their customer service who always told me to clear my cookies and cache! I have already done that many times. Then, I was told to use another browser and so did I. Still it didn't work! After waiting and still not being resolved despite being told to that they would fix it, I tried leaving a review using their app. It was still a failure because my comment do not appear. It was only showing the 1 star rating I left. Very irritating! If they can't fix their website alone, I don't know what kind of service to expect from them on more important matter!