Jennylyn S.’s Reviews of LightInTheBox & more

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LightInTheBox

Wholesale Clothing

“Will not issue a credit back for returned items”

1/30/23

Verified purchase

I ordered $170 worth of leggings from light in the box. When I received the merchandise I was very dissatisfied with the quality of fabric these leggings are made out of. They issued me a return number and told me I needed to return the items back to China. They said it would cost not over $40 but it ended up costing me $60. I have tried to contact them several times regarding crediting me for the items that I have returned to them and they are not returning my emails. So far I am out $170 plus $60 to return the items. This all has happened since October 2022. I would not order from this company at all.

I am amending my review as of February 9,2023…Here is my amendment to this review as of February 9,2023… After Sitejabber notified light in the box of my review, light in the box resolved this issue by returning my money back to me. They also went an extra step to return the money it cost me to mail their merchandise back to them in China. I am very grateful that they have taken the initiative to take care of this. Thank you light in the box.
JennyLyn

Tip for consumers:
I would not recommend using this site at all

Products used:
None

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Thank you

LightInTheBox F. – LightInTheBox Rep Over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 28045808 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox