Jennifer W.

ABSOLUTELY HORRIBLE, POSSIBLY ILLEGAL.

Ideeli Member Specialist: Welcome to ideeli – how can I help you today?
ME: Hi
ME: i keep getting emails saying that my payment isn't processing
ME: but I called my credit card
ME: and they said they authorized a charge on monday
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Ideeli Member Specialist: Is regarding a specific order?
ME: yes
Ideeli Member Specialist: May I have the order number so I can look
Into this for you?
ME: one sec
ME: *******
Ideeli Member Specialist: Yes it looks as though the order has failed
Authorization and the order needs to be updated
ME: ok but, the credit card said it authorized the payment
Ideeli Member Specialist: When? The last attempt at authorizing the
Card was today at 11:03
ME: it said on 4/25
Ideeli Member Specialist: And that authorization failed
ME: a payment was authorized for 255.95
Ideeli Member Specialist: Since a item was closed from the order, a
New amount was needed to be authorized and that is when it failed
ME: an item was closed?
Ideeli Member Specialist: yes
Ideeli Member Specialist: SASAKI Kyoto 12" Hors Doeurves I
ME: so, the order is now lower?
ME: the total amount?
ME: can you please refund the earlier charge?
Ideeli Member Specialist: You were never charged
ME: that is not what my credit card says.
Ideeli Member Specialist: Only authorized
ME: ok- when will that be removed
Ideeli Member Specialist: Did the amount say "Pending" next to it?
Ideeli Member Specialist: On your card
ME: yes
ME: but that affects my available credit
ME: which is why the lower amount cannot go through
Ideeli Member Specialist: It will be restored
ME: when
Ideeli Member Specialist: You can let your bank know they can drop it
ME: umm
ME: that sounds unreliable
Ideeli Member Specialist: It normally takes 3 to 5 business days
ME: ok well this is incedibly annoying
ME: since i paid the full amount
ME: why can't you guys just refund the amount of the
Item that was dropped?
ME: and also, why was it dropped?
Ideeli Member Specialist: You have not been charged so you have not
Paid anything as of yet
ME: well, the pending amount could have been cancelled
By you guys.
ME: i shouldn't have to do that
ME: nor do i expect they will take it off b/c i say so,
Unless the merchant verifies that it is no longer holding those funds.
Ideeli Member Specialist: Its all don't automatically we do not
Manually authorize cards
Ideeli Member Specialist: done
ME: well, all i can tell you is, i paid the order, then
I got another email saying an item was no longer available, then i got
Another email saying my card had been declined
ME: with no explanation
ME: of why it was now declined after being approved.
ME: that's pretty terrible customer service from my standpoint
ME: b/c now i had to call my credit card, now you guys,
And now i will have to call them again
Ideeli Member Specialist: I do apologize but the card information must
Be updated before the order can be processed completely
ME: it doesn't need to be updated, the pending charge
Needs to drop
ME: so it would have been nice if ideeli had informed
Me what was happening
ME: rather than assuming i would know that the original
Charge was voided and then i was recharged the new total
ME: which i have never seen before from a retailer
Ideeli Member Specialist: I do apologize for any confusion
ME: Here is what it says in the email:
ME: Please note we don't charge your credit card until
Your order actually ships, so you were not billed for this product.
ME: that couldn't be less informative
ME: it doesn't indicate any of what happened
Ideeli Member Specialist: The card was declined
ME: b/c you were already holding the charge once
ME: may i speak with a manager please?
ME: hello?
Ideeli Member Specialist: There is not one available, but you may
Certainly call us at *******719
ME: you saying "the card was declined" as though you
Had no understanding of what i was saying was really unhelpful, thank
You.
Ideeli Member Specialist: Thank you for using ideeli's Live Chat today
—if you ever have any other questions, feel free to email us at
*******@ideeli.com. Thanks for being a part of ideeli!
Ideeli Member Specialist has disconnected.