Jennifer R.

Zulily LOST my package and gave me a runaround response for a week! NO RESOLUTION! These guys are thieves in my book. See Below for their responses. They are asking ME to call USPS and deal with their mistake. This is deplorable! I will NEVER order from Zulily again.

Was this order lost in transit?
UPS looks to have sent it to USPS on Oct 2 but hasnt updated anything since that date.
Check the tracking number: XXX
This is taking a ridiculously long time. Please advise.
Thank you

Hello Jennifer,
I'm sorry to hear that you haven't received your order as yet. No need to worry, I'll look into this for you.
Your items are still on their way, please wait an addition 6 days for the delivery process to complete. If not updates after the 6 days, please let us know so that we can further assist you.
I hope this information helps, have a great day.
Wayne H.
ZSR - zulily Service Representative
5am to 8pm Pacific (M-F)
6am to 6pm Pacific (Sat-Sun)

I called usps today and they have no record on their end of the package ever being in their hands, only that a shipping label was created.
Can you resend what I ordered?

Hi Jennifer!
Sorry to see you never received your item!
Sometimes carriers' systems are updated before they are actually delivered.
Did you try to contact them in regards to your package?
I would give them a call and see if they have the package.
If they can't give you the information that you need, you can call or email bank in and we can definitely help you out with that!
Sorry for the inconvenience! Hopefully the carrier has the package!
Best,
Sean B.
ZSR - zulily Service Representative
5am to 8pm Pacific (M-F)
6am to 6pm Pacific (Sat-Sun)

Called USPS again, https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=XXX
NO record of an actual package on their end, just that pre-shipment info was sent to them on October 2nd.
PLEASE do not give me another runaround response this time am I getting a refund? Are you resending the products I ordered? Ive never had to work this hard to track down a package from a huge company and this is so upsetting! Your customer service is usually quite good but this time around its been deplorable.

Hello Jennifer,
I'm sorry you haven't received your order. I'll be happy to assist you today. I have checked your order and it was shipped. Please check with the local post office its in transit by them.
Hope this helps!
Have a great day.
Annamaria H.
ZSR - zulily Service Representative
5am to 8pm Pacific (M-F)
6am to 6pm Pacific (Sat-Sun)