Jennifer N.

Ordered 1 item on May 9th, which according to their site should ship within 5-10 business days. On May 19th, I emailed and asked for an ETA. They told me they were having manufacturer issues and that it wouldn't be available until the 29th. So on the 20th, I asked them to cancel order. They responded with a tracking number and from there on insisted that the order had "shipped out" and closed 3 different support tickets on me. I was never able to get anyone on the phone. I confirmed with the shipping company repeatedly that they hadn't received the package until the 28th. In the interim, I asked multiple times that my order be canceled and card refunded. They refused.

The only upside to this is that it's being sent from New York, not China, so now that it's finally actually shipping, it shouldn't be too much longer. If I'm unsatisfied with the product I may burn it instead of dealing with their customer service again.

I placed an order for a 6pk of fleece leggings (assorted colors) on the 9th. It billed on the 10th, shipped on the 17th (a full week after you've charged my card? Really?), arrived on the 22nd. I was expecting it to be at least moderately sooner, with the Christmas season in full swing... and I'll admit I'm fairly spoiled by Amazon prime.

So anyway... the package arrives with an itemized list of my purchases on the EXTERIOR and is left on my doorstep (what if they had been gifts, or I had crappy neighbors? Again, a little stunned by this). I open it up and take a look and the order is incorrect. 5/6 of the pairs of leggings are as expected... or, at least, I think they are, I have yet to wear them... but the 6th one was not only a different brand, it was a duplicate of another color. It was supposed to be black-blue-grey-burgundy-plum-olive, but I guess they ran out of black, because I got 2 different shades of red.

I posted on their FB wall (even though it's the final weekend before Christmas, we're still talking about 8pm PST on a weekend night) and they responded literally within minutes asking me to send a private msg with my email and order number so they can look into it. I checked this morning and not only have they not given me any response (even a "thanks for the info, we're looking into it" would have been nice!), they deleted every negative post -including mine- from their FB wall that I read last night.

Should also mention - I was on the fence about another item I was interested in and looked on Google to see if I could find reviews or better prices, and while their prices were definitely the lowest, the BEST reviewed product nomorerack had available was 2/5 stars on other sites.