Jennifer M.

After rushing through product searches as a timer clicked on in the corner of my screen, in order to get the $19 two-piece outfit deal, I noticed the two for $24 leggings and decided to purchase those as well. The leggings were priced as marked on the checkout screen but the outfit was not coming through with the deal. I went out and chose another outfit marked $19 to replace the first with since the deal was not coming through... same problem, I was being charged full price for it. I quickly paid as I was running out time and figured I'd lose the two for $24 legging deal too so I paid for the purchase and called customer service. HUGE waste of time. The rep only told me that I couldn't have both "deals." Nowhere was that readily legible, NOWHERE. Then he said I could cancel my order and place it again with some special VIP sale that was going on only today (where is this on the site?). I asked for a supervisor who was incredibly less helpful than his rep was. They both just kept repeating my name and the word "yes" a whole lot but saying and doing a whole lot of nothing. Basically I could not get the deal and now I have a monthly membership which I didn't realize I was signing up for! The timer is the kicker, forcing you to quickly make your purchase, thinking you're getting a better deal - I'll never be this stupid again. I'll never order from here again and I'm canceling this ridiculous monthly program. I'd rather pay more at Lululemon and not have to deal with bogus "customer service" and fictitious deals.

I have to echo the other reviews I've read here. Terrible customer service and ludicrous shipping delays. I inquired as to why my order was going on three weeks before even being "transferred" to Zulily for shipping to me and they just vaguely blamed it on the manufacturer. A week later, I received an email that they'd be unable to fulfill my order (took that long to learn that?) and offered me $10 as compensation. Hilarious since their basic rate shipping is $6. Thanks for the big $4 "credit," Zulily. Don't bother with this site, it's not worth it.