Jennifer L.

I can't give it zero stars? Bummer.
I ordered a pair of boots from them at the end of November for a CHRISTMAS gift for my daughter. She opened them Christmas day and wore them once, maybe twice, in the following week. Within her first wearing, the toe started to separate from the sole of the boot! I contacted NMR via email to ask about their policy regarding defective merchandise. I got automated responses that didn't address the specific questions I was asking in my message. After 3 such responses, I finally went to their facebook page to ask if anyone else had an issue with this particular boot and NMR responded right away asking me to private message them with my order number which I happily did. I got the EXACT SAME AUTOMATED RESPONSE that I was getting from their customer service emails! They are horrible. I can't return the boots b/c damaged/defective items are supposed to be returned within 21 days (7 "official" days plus a 14 day grade period). Pray tell... how is someone supposed to know an item is damaged when it's being given as a GIFT on Christmas and is purchased well before the intended date on which it will be received? Aside from this, the shoe was already worn. Unlike an electronic or non-clothing item, they make no concession for crap quality like a good company like Old Navy does. Old Navy fully acknowledges items that are falling apart due to poor craftsmanship (i. E. - coming apart at the seams much like these boots were) and allows exchanges and refunds even if the item has already been worn. NMR does not. I attempted to contact the manufacturer of the boot. No response.

ON TOP of them having crappy merchandise and crappy customer service, they deleted my original post off their facebook page (all it asked was "does anyone else have this problem with the shoes they bought?" It didn't bash the company in any way). They also blocked me from posting anything on their page! What a bunch of sore losers. They know their customer service sucks and they're trying to hide it by deleting any comment anyone posts on their page that doesn't glorify them as the most amazing company on the planet. I KNEW something was suspicious when I went to that FB page trying to find information on the company and there was nothing negative but I ordered anyway. I should have listened to my gut. ONLY trust companies who allow the negative AND the positive reviews to stand.