Jennifer K.

I thought it was just one of examples.but the delivery personnel in our area consistently leave our packages in the rain, tossed where we dont find it until days later or sitting on top.of our mailboxes where they are easily stolen. I have yet to get an on trac delivery to my front door. The last package was left in the rain and the contents got wet because when they tossed it out it must have broken open a bit. Just a total disregard for your purchase.

Two days after a gift to a very dear friend was supposed to have been delivered, I got an email notification from the company that says they do not deliver in that area. They let me put in the address, select a delivery date and pay for the item without the system identifying that they could not deliver to this area. I received an email confirmation for my purchase so had no indication from the company that there would be any problem with the delivery of this gift.

Please let your friends know that they should not use this site. This was such a disappointing experience and it feels like no one at this company cares one bit.

I ordered a gift basket for my best friend on September 8th. The delivery was supposed to be for the next day (the 9th). I paid an additional fee for a Saturday delivery. I received an order confirmation email almost immediately after I made my purchase. On the day of delivery, as the day started passing by, I tried calling the company (starting at 2 PM) to get a delivery status. The customer service line does not have access to delivery information so the only thing they could do was to take my telephone number and pass it to the florist for a return call. There is no place on the website for a delivery status update, you can only get it by calling. I ended up calling 3 times on the the day of the gift delivery. I was trying to get a call back to see if my gift had been delivered. I did not want to call my friend because it was supposed to be a surprise. No one called me back that day and I did not receive any email communication in regards to the delivery. I called twice on the next day (the day after the delivery was supposed to happen). On the last message, I let the customer service agent know that I was going to be disputing the charge. Again, no one called me back.

The customer service agents are very nice. Unfortunately, they have no information in regards to delivery status. They took my information and were very nice. They even told me they were putting an urgent status on my request for a call back.

I received an email notification today on the 11th (2 days after the delivery was supposed to take place). Here is what the email notification said" Dear XXX We are unable to fill your order for XXX. We apologize for any inconvenience this may have created, but we are currently unable to provide delivery in this area. A full credit will be issued to your account and you may contact us if you have any questions. Again, we are very sorry for any inconvenience this has caused. If you have any questions, reply to this email or contact us phone toll free at *******828. We are here for all your customer service needs Monday thru Friday from 8am to 4pm PST and Saturday from 9am to 12pm PST. Please have your order number ready if you contact us, your order number is *******.

The credit is nice, but it does not make up for the fact that the system for ordering cannot determine if they can deliver to a location. I guess you are just supposed to take your chances and hope for the best?