Jennifer H.

Why cant' we give negative or 0 stars? I ordered a Christmas present for my 7 year old nephew and my package was guaranteed to arrive before Christmas. I was told via a generated e-mail that my package shipped on Wed 12/11. When I didn't see in change in the tracking after a couple of days, I called and they said that I had to wait 5 days just to be safe. I waited. I called back and was jerked around about where my package was. No one ever called me back when they said they would or returned e-mails as promised. I finally called again this morning, only to be told that they had no idea where my package was, that they were declaring lost and I would receive my refund in 7-10 days. They were never planning on telling me that my Christmas gift wasn't coming! They lied too. Everyone I spoke with gave me a different story. Now I am scrambling to find a last minute gift. What a bunch of Grinches and jerks!