Jennifer H.

If there was a place to give negative stars this would be it. I ordered flowers yesterday no where on the check out did it say there was a weekend charge or same day charge. That showed up after I confirmed my order of $31.00. I looked at my bank and it showed $65.00 really you've got to be kidding. I then logged into proflowers where only then did it show details. To make matters worse the flowers NEVER showed up! I emailed last night got no reply so I called this morning and guess what HORRIBLE CUSTOMER SERVICE I was on the phone for over 30 minutes the first lady I could barely understand she couldn't speak English well at all and was rude putting me on hold and would say anything I ended up talking to her supervisor where he spoke a little better English where they wanted to send me a bouquet where I told them NO I need the flowers yesterday there was no need for them now. They tried telling me they could not refund me because I paid through PayPal I called BS. I was transferred to another department where again English was an issue and where I had to explain everything again and again got the run around. Finally I told her I DONT NOT WANT FLOWER AND I WOULD NEVER BUY FLOWERS FROM THEM AGAIN THAT I WANTED A FULL REFUND! I hope I got my point across but we will see if my refun shows up.