jennifer g.

I had been scouring flash sales for months trying to find a particular jacket and it finally popped up at Hautelook. It was my first time ordering from them, but I'm a long time customer of Nordstrom so I had high hopes for my shopping experience. My order was processed and shipped out promptly only when I opened the box I had been sent the wrong item. I immediately contacted customer service and requested that the correct item be sent. I was told that they would have to contact the "Help Desk" to find out if they could send the item as the item had sold out. I was told I would receive a return call in a day. I followed up by email the next day and was given the same information. I called the following morning and was told that because the sale had now ended I would not be able to receive the correct item and would be receiving a refund instead. I was also told that the information that I had been given the 2 days prior was incorrect and that I was never going to receive the correct item. So, not only do I not receive the item I ordered, and not only do I not get an apology for being LIED to, I also get to waste more of my time taking a trip to the post office to return an item to ridiculous company. UNEXCEPTABLE. Do not shop here.