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I will never order from this site again. I placed my order on 11/13 and paid extra for faster shipping it is now 11/24 and my order has not even shipped. I sent an email ticket and still have not received a response more than 48 business hours later. There is not phone number to call for customer support and there online chat is always offline. I have a feeling I won't see either my dress or my money. I should have stuck with Amazon. I will be doing my best to make sure consumers are informed so they don't get scammed by this site as well.
Jennifer F.'s review of DressLily earned 8 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Jennifer F.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service