Jennifer D.

I purchased a gift card for $100 and when I went to redeem it it's not working the receipt from the store says activated so I called Google Play customer service and it doesn't work I don't know who to reach about this matter the store won't give me a refund even though I have the receipt because it's a gift card does anybody know another number I can call I feel like I just had $100 stolen from me
The customer service number says call back during business hours and when I call back it's the same recording even during those hours is there any live customer service I can talk to you and the number I would appreciate it thank you it's a Google play gift card
The message when trying to redeem it says need missing info I don't know what info it needs