Jennifer C.

The most unprofessional, rude, disrespectful person I have EVER encountered running a business online. Long delays to reply. Rude & condescending emails, unapologetic attitude, blatantly disrespectful and crass.

After submitting an online inquiry to Jeff Motsco's site insurance pickle, we didn't receive an initial response for about a week. When he did reply, there was supposed to be a link for us to click to view potential insurance plans. There was no link, in the disorganized, unprofessional, and amateur looking email he sent us. I replied back asking for the link, and it took him 4 days to reply with absolutely no courtesy or apology for the delay. During the 4 days, we continued our research, and decided to submit an application to ehealth.com, a widely respected site for insurance needs. I replied back, and told him that since we didn't hear back from him we went elsewhere. He sent an arrogant, condescending, blatantly disrespectful email back letting us know how stupid we were for going with ehealth instead of him. We exchanged a few emails, and I was appalled at his unprofessional, rude and downright crass way of handling the loss of business. I let him know that his attitude was rude & offensive and his response was to become even more belligerent in his replies to us. I have never in my life encountered someone running a business, trying to win over my trust, treat me in such a disgusting manner.

As I told him, if this is what we can expect for your "customer service" before even signing on, week long delays, rude, disorganized amateur looking emails. I shudder to imagine how we would be treated when faced with a real medical issue or emergency! No thanks!

Go to ehealth.com. FANTASTIC customer service, 24 hours a day 7 days a week. Knowledgeable, friendly and RESPECTFUL. Like with any business, if we as consumers are handing our hard earned money over, I think we will go with the company that treats us with the respect and courtesy we deserve. It is their job to convince us to trust that they are the best person to do business with.Not the guy who is so arrogant and short-sighted that all he can do is tell you he is right. All the while sending crass amateur looking emails, with numerous spelling mistakes, and instead of valuable information, the content consists of him slamming "the other guys" and telling you how you need to just deal with him, or you are stupid. If he's arguing over something as basic as showing respect and courtesy to a potential customer, just imagine when you have a real medical issue that you disagree with him on. No thanks!

This guy is a jerk, and not somebody I would trust with a lemonade stand, let alone our health care needs.

*Stay far away from jeff motsco and www.insurancepickle.com*