jennifer c.

You'll have a problem with Airbnb if you have a problem with a location. We stayed at a flat with a plumbing issue, so we had to quickly move locations, as we had been without the use of a toilet from the night before. We went to the Airbnb website, where there was no telephone number to be found. We scrambled to find a hotel to stay in and then made a claim online at Airbnb. Once we returned home and received a call from Airbnb, we were told that, if we had called Airbnb BEFORE going to the hote, l they would have covered the cost of the hotel. BUT OF COURSE THEY GAVE NO PHONE NUMBER ON THEIR WEBSITE TO DO THAT! Wasn't that convenient. The only way we were able to get in direct contact was to hit cancel on the reservation and then a week later (after we were home) THEY CALLED US!