Like many others, I placed an order on Black Friday, as of 12/13 it's still processing. I did receive an email yesterday saying they are sorry for the delay and they are working hard to fill orders ASAP. Also stated that orders placed by 12/9 will arrive in time for Christmas! They didn't say if it will be by this Christmas or next Christmas! Frustrated! All my presents are wrapped and arrived except this one item purchased thru them!