I ordered 2 dresses for a wedding and chose expedited shipping. I did not choose any of the custom made options. I chose the basic sizes. When my confirmation came through is when it told me when I would receive the dresses. I wouldn't receive them until 2 weeks after the wedding. I chose to cancel the order and received a very unprofessional email back and was told I could not get most of my $$ back on the dress. The email consisted of them wishing that there customers would read the fine print (which was about custom dresses... they don't clearly state that regular sizes are custom dresses also) and how I have wasted the time of their workers and wasted their materials since the materials that have already been used to make the dresses must be thrown away. If they though trying to guilt trip me was the professional way and a way to get me to come back they thought WRONG. This happened to my friend also. I will NEVER use this site and will not be recommending it to anyone. I ended up finding a website called ASOS and ordered a gorgeous dress from there. They are based out of the UK. I ordered my dress on a Sunday and received it that tuesday. The dress is great quality and fit perfectly.
Dear Customer,
We apologize for the inconvenience. Could you send your order number and other details with the subject of "sitejabber review" to feedback@lightinthebox.com. We believe we can help you to solve all problems there.
Sincerely,
Lightinthebox