I recently wanted to order some shoes from this site. Their sizing chart is super confusing so I contacted customer service to see if they could help me convert my US size to EU. The first contact thought I wanted a dress. The second never answered and the last just kept telling me to check the chart even after saying repeatedly that I did and that was the problem. I decided to just have them send the size I ordered. They told me if it was the wrong size since it was custom made, even though it's not, they can't take it back. I cancelled my order. I refuse to do business with such idiots.