Jennifer B.

I placed an order for both my mother and stepmother to receive flowers for Mother's Day. I selected a delivery date of May 10th (Friday before the holiday). This was both to get the flowers there early, as well as to brighten my stepmother's day as the 11th is the anniversary of my father's passing. It was important they arrive on the 10th and thus I made sure to select that an order early.

On May 10th the flowers for my mother arrived and were absolutely beautiful. The delivery for my stepmother, however, reflected that it was scheduled for delivery through to the next morning. As such, I called their customer service for assistance.

I was informed that because no one was home to accept the delivery Friday, it would be attempted again Saturday. This was interesting as, the delivery for my mother had been left on her front porch. Further, she was home when the delivery was made and they hadn't knocked or rang the bell. As the two situations were completely opposite experiences, I explained that it was extremely important the flowers were delivered and could be left if no one was home. I was promised a note had been left and delivery would be complete by the end of the day.

Sunday (Mother's Day) had came and the flowers were yet to be delivered. At this point, brightening the aforementioned anniversary date for her had come to pass so I was already upset but, to not have the flowers for Mother's Day was unacceptable.

Upon calling the customer service I was informed that they could not help over the phone with delivery inquiries due to the holiday and I would have to email. I spent the day Sunday, the day Monday, and the morning Tuesday emailing this company, receiving the same response over and over again (that the delivery had not yet been confirmed with the local florist and once it had been they'd reach out). I asked for compensation, I asked for someone to call the florist rather than waiting for confirmation... all requests were ignored. Finally Tuesday I received an email apologizing, offering to deliver the flowers today, and to increase the size of the bouquet as an apology. I replied that I did not wish to increase the size but rather wanted the delivery completed AND for the cost to be refunded due to the horrific experience. Did this company oblige? No. Instead I received a confirmation that my order had been canceled and the amount would be refunded in 1-3 days. Note, I never asked the order be canceled.

In short, between the delivery to my mother being left despite her being home, and the absolute useless customer service when it came to the order that was never delivered for my stepmother, I will never use this company again and recommend no one else does as well.

I have been shopping here for a few years now. Generally, I've had a good experience, however, there are a few key things that continue to create frustration.

Positives:

Everything is very cute and generally of great quality! Even their own brand of shoes etc. are very well made and always look exactly as pictured.

They run some amazing sales, driven by coupon codes. At any given time it is not unusual to find a code for 55% off nearly everything on the site. If you sign up for their e-mails, you often will get codes for even more!

Once an order actually ships, it arrives pretty quickly.

Negatives:

Shipping is not cheap and, the only way to get free shipping is by spending a certain amount and then applying a coupon code. Generally this wouldn't be an issue except for the fact that doing so negates any large coupon code driven sales they are running (i. E. if you use a 55% off coupon code, and your cart is over $50 thus making you eligible for free shipping, you have to remove the 55% and thus probably are better off paying for shipping anyway).

Packaging can be a bit sketchy. I've had some cases where everything is packaged nicely into a cardboard box but, others where a box of shoes is put into a thin plastic mailing envelope, resulting in the box getting destroyed during shipping.

The timing to process and ship an order is extremely inconsistent. I've had orders that shipped the same/next day, and I've had orders that didn't ship until 6-7 days after they were placed.

Returns are processed relatively quickly but, you are responsible for return shipping. You also will not have original shipping charges refunded, nor do you have an option to get a refund to your form of payment. All returns are processed as a store credit only!

As the store sells multiple brands, sizes can be fairly inconsistent. A size 9 may be perfect in one shoe, but a size 10 needed just to get your foot into another.