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WORST customer service experience of my life! An item that had been on back order, which I was patiently waiting for, was removed without me asking it to be. It was purchased on a gift card given to me by my mother. Did not get notified that I wouldn't be getting the item. When I called to inquire is when I found out. When I asked about the balance being put back on gift card I was told there was nothing that could be done because I no longer had the gift card with the pin #! This was over a month after initial purchase. Who keeps a gift card that they use the entire balance from?! Tried several times to get somewhere but nothing could be done. Oh, and the item that was removed was available when I spoke to them but they couldn't just send it because they had removed it (without my consent) and in order for them to actually send it, they'd need the gift card! Unacceptable and ridiculous!
Tip for consumers:
Give a reputable company your business instead of this one. After all, they may end up keeping YOUR money while you get nothing!
Jennifer A.'s review of Dermstore earned 7 Very Helpful votes
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Dermstore sells items they don't actually have in stock and take payment. Then when you inquire...
We were able to contact this customer directly and resolve the problem with the gift card. The gift card information was provided to the customer so she may place a new order and she was very satisfied with outcome.
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