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I am so ticked right now. I gave them proof my dress was in Australia. They offered me a 14.33 refundment. I told them no because my dress cost me 16.33 at the time. They said they were unable to give me my money back. I cant report them to better business bureau because they are in China. Don't do business with this company. I waited three months and still nothing. Three months of headaches with asswholes. I opened two support tickets one because they refused to ship me my item off when I proved it was in Australia and wouldn't refund my money. They have a habit of closing tickets when they refuse to do anymore conversation and it is inconvenient for them. So then you have to write to them with another support ticket. They lie and close it off again
Jennie B.'s review of DressLily earned 9 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Jennie B.
We have arranged refund of 16.33 for you, please kindly wait 3-7working days then kindly check your original account which paid for this order.
And we have explained the detail information about your order, please check.
Thank you for your time again.
Best Regards
Dresslily Customer Service